Privacy Policy

1. Introduction

Copeek Labs ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI visibility monitoring platform and related services (collectively, the "Services").

By accessing or using our Services, you agree to this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access the Services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide when you:

• Register for an account or join our waitlist
• Subscribe to our newsletter or marketing communications
• Contact us for support or inquiries
• Participate in surveys or promotions

This information may include your name, email address, company name, job title, and billing information.

2.2 Usage Data

We automatically collect certain information when you access our Services, including:

• Device information (browser type, operating system, device identifiers)
• Log data (IP address, access times, pages viewed, referring URLs)
• Usage patterns and feature interactions
• Performance and diagnostic data

2.3 AI Response Data

Our platform collects and archives AI-generated responses from publicly accessible AI systems for the purpose of providing visibility analytics. This data is collected from public interfaces and does not include private or authenticated AI interactions.

3. How We Use Your Information

We use the collected information to:

• Provide, operate, and maintain our Services
• Process your account registration and manage your subscription
• Send you technical notices, updates, and support messages
• Respond to your comments, questions, and customer service requests
• Send promotional communications (with your consent)
• Monitor and analyze usage trends to improve our Services
• Detect, prevent, and address technical issues or security threats
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell, rent, or lease your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, such as hosting, analytics, payment processing, and customer support. These providers have access to personal information only to perform these tasks and are obligated to protect it.

4.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or when we believe disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.

5. Data Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of data in transit and at rest (AES-256)
• Secure, access-controlled infrastructure
• Regular security audits and vulnerability assessments
• Role-based access controls for our team
• Incident response procedures

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. When determining retention periods, we consider the amount and sensitivity of the data, potential risk from unauthorized use, and applicable legal requirements.

AI response archive data is retained for analytical purposes and to provide historical visibility insights to our customers.

7. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

7.1 Access and Portability

You may request access to the personal information we hold about you and receive a copy in a portable format.

7.2 Correction

You may request that we correct inaccurate or incomplete personal information.

7.3 Deletion

You may request that we delete your personal information, subject to certain exceptions.

7.4 Opt-Out

You may opt out of receiving promotional communications by following the unsubscribe instructions in our emails or contacting us directly.

To exercise any of these rights, please contact us at privacy@copeek.com.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from your jurisdiction. We implement appropriate safeguards, including Standard Contractual Clauses, to ensure your data is protected in accordance with this Privacy Policy.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect usage data and improve your experience. You can control cookies through your browser settings. For more information, please see our Cookie Policy.

10. GDPR Compliance

For users in the European Economic Area (EEA), we process personal data in compliance with the General Data Protection Regulation (GDPR). The legal bases for processing include:

• Performance of a contract (providing our Services)
• Legitimate interests (improving our Services, security)
• Consent (marketing communications)
• Legal obligations

You have the right to lodge a complaint with your local supervisory authority if you believe we have not complied with applicable data protection laws.

11. Children's Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. Your continued use of the Services after any changes constitutes acceptance of the new Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: